What Clients Say About Working With Us
Feedback from Malaysian businesses across different sectors and programme types. We share these in their own words, with minor editing only.
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Businesses Advised
4.8
Average Client Rating
7
Years in Operation
94%
Would Recommend Us
Client Experiences
Zulaikha Ahmad
Operations Manager, Shah Alam
We did the Review first because we genuinely were not sure how much was worth looking at. The note they sent us afterwards was shorter than I expected — two pages — but it was specific and we could act on three of the five points immediately. The bit about our packaging supplier sourcing was something we had never looked at before.
Everyday Sustainability Review · May 2025
Tan Kim Huat
Director, Petaling Jaya
The Responsible Operations Engagement was useful for us because it forced a structured conversation with our team about things we had been putting off. The tracking sheet is straightforward enough that we have actually been using it every quarter. I would have liked a bit more time in the practices review phase — we ran it over four weeks and I think five would have been better — but the output was solid.
Responsible Operations Engagement · April 2025
Roslina Noor
General Manager, Subang Jaya
We were in the Stewardship Programme and the workshops genuinely changed how a few of our department heads think about waste. Not in a dramatic way, but in a practical one. The reporting outline has been used twice in presentations to our management committee. What stood out was that they told us clearly what the work would not cover at the start, which helped us set sensible expectations.
Stewardship Programme · March 2025
Ariff Kamaluddin
Business Owner, Kuala Lumpur
I was sceptical about how much a single session could produce. We did the Review for a café group, and honestly, the part about food waste patterns was something our kitchen manager said immediately made sense to start tracking. The note was handed over cleanly and we had a brief call to go through it. Worth the spend.
Everyday Sustainability Review · May 2025
Siew Wai Lin
Sustainability Lead, Bangsar
Our firm had already done some thinking on sustainability but we kept reaching the same point without a clear path forward. The Engagement helped us map what we were already doing, which turned out to be more than we thought, and gave us an honest picture of where the gaps were. The improvement plan was structured but not overly prescriptive.
Responsible Operations Engagement · April 2025
Mohd Ridhwan
COO, Klang Valley
The Stewardship Programme was our first real engagement on sustainability and we chose it because we wanted something that would outlast the project. The operations plan they delivered has been the reference document for our facilities team for the past four months. The workshops were practical rather than theoretical, which suited how our people learn.
Stewardship Programme · February 2025
How the Work Played Out
Light Manufacturing Firm, Selangor
Challenge
The business had noticed rising electricity costs but had no system for understanding where consumption was happening. They also had three different packaging suppliers but no record of why they had chosen them.
Our Work
Responsible Operations Engagement over five weeks. Mapped energy use by area, reviewed supplier relationships, and noted three changes to materials handling that did not require capital expenditure.
Outcome
The team consolidated to two packaging suppliers, both with clearer terms. Energy monitoring was introduced at no cost using existing building management tools. Tracking sheet adopted by the facilities team within two weeks of delivery.
"We found the process straightforward. The adviser spent time on our floor, which made a difference to the quality of what came back." — Operations Director
Professional Services Firm, Kuala Lumpur
Challenge
A 45-person consultancy wanted to communicate its sustainability practices to a key client who had begun asking for this information, but the firm had no documentation of what it was already doing.
Our Work
Stewardship Programme over three months. Ran workshops with the management team and office operations staff, produced an operations plan covering travel, paper, and procurement, and drafted a reporting outline.
Outcome
The reporting outline was used directly in a client proposal and contributed to a contract renewal discussion. Internal travel policy was updated based on the operations plan. Two departments adopted the materials tracking approach in their team processes.
"We started the programme not knowing what we would find and ended it with a document we are genuinely proud to share." — Managing Partner
F&B Group, Klang Valley
Challenge
A food and beverage group operating four outlets was seeing inconsistent waste practices across sites and wanted to understand whether their ingredient sourcing could be more locally grounded.
Our Work
Everyday Sustainability Review adapted to cover all four outlets in a single engagement. Visited each site, documented waste handling, and noted where sourcing decisions were driven by habit versus deliberate choice.
Outcome
Three outlets standardised their waste sorting after seeing the comparison in the written note. One supplier relationship was re-evaluated based on the sourcing review. The group decided to progress to the Engagement programme the following quarter.
"Short and usable. We did not need a thick report — we needed someone to walk through and tell us honestly what they saw." — Group Operations Head
Contact Vellumind
Phone
+60 3-7728 5096Address
Level 4, Menara Ken TTDI
37 Jalan Burhanuddin Helmi
60000 Kuala Lumpur
Office Hours
Mon–Fri: 9:00 AM – 6:00 PM
Sat: 10:00 AM – 1:00 PM
Malaysia Business Sustainability Network
Contributing member since 2021, focused on practical SME advisory.
GreenBiz Advisory Recognition 2023
Recognised for accessible, non-regulatory sustainability advisory.
Client Confidentiality Commitment
Every engagement is conducted under a confidentiality agreement covering all operational information.
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